Don’t let your customers churn. Proactively target them individually.
Imagine what you could do if you could identify which of your customers are at high risk of closing an account before they do anything decisive like turn off direct deposit. Your customer might not even yet be thinking about closing that account. But you can see that customer is on a journey that typically ends with closing an account. By catching this customer so early in the journey, retaining him/her could be as simple as making one phone call or sending a letter.
Does this seems unrealistic? It’s not. Many retailers have successfully implemented this approach for years with advanced analytics, and most big banks are heavily investing in this. Now you can do this, without the heavy investment.
REDUCE CUSTOMER CHURN
Built on our intelligence tools, Retain is our advanced and self-learning predictive system to determine which of your customers are thinking about making a move, giving you the ability to directly reach out to them before they leave.